Privacy Policy

1. Who we are

ExpatConnect Valencia (“we”) is the data controller for information collected through expatconnectvalencia.com. Contact: hello@expatconnectvalencia.com.

2. What we collect

• Local-only state: a settling-in “passport” you fill in (name, arrival stage, preferred vibe, neighbourhood), your saved items, your chat history with Lola Admin Pro, and an anonymous payment ID — all stored in your browser’s localStorage. We never see this content unless you choose to send it to us in a message.
• Payment data: processed by Stripe. We do not see or store full card details. Stripe shares the buyer email, country and last-4 digits with us for receipts and customer support.
• Chat input to Lola Admin Pro: the messages you send are forwarded to our AI provider (Anthropic) to generate replies. We retain conversation history in your browser; we do not retain server-side logs of message content beyond what is needed for abuse detection.
• Listing submissions: if you submit an event or partner listing, the contact and content you provide are sent to our review inbox and retained for moderation and contact.
• Technical logs: standard web server access logs (IP, user-agent, timestamp, URL) retained for security and operational purposes for up to 30 days.

3. Processors we use

• Stripe — payment processing (PCI-DSS Level 1).
• RevenueCat — subscription state and receipt processing.
• Anthropic — Lola Admin Pro language model.
• Railway — application hosting.
• Resend — transactional email (when active).

Each processor is bound by their own data processing terms. Some are located outside the European Economic Area; we rely on Standard Contractual Clauses for those transfers.

4. Lawful bases

We process personal data on the bases of: contract performance (paid plans), legitimate interest (security, abuse prevention), and consent (marketing emails if you opt in).

5. Your rights

Under GDPR you have the right to access, correct, delete, port, restrict or object to processing of your personal data. Email hello@expatconnectvalencia.com and we’ll act within 30 days. You also have the right to lodge a complaint with the Spanish data protection authority (AEPD).

6. Retention

Local-only state is retained until you clear it from your browser. Listing submissions are retained for as long as the listing is active and for two years after. Payment records are retained as required by Spanish tax law (currently six years).

7. Children

The Service is not directed to people under 16 and we do not knowingly collect data about children. Parents using the Service to plan family logistics are welcome.

8. Changes

Material changes will be announced on the Service. Continued use after a change constitutes acceptance of the updated policy.